Support Packages
Support Packages offer per-incident paid support for asking questions and addressing bug reports. Bugs that cannot be addressed will not count as an incident.
Each support contract is valid from the date of purchase to its expiration or until all incidents have been exhausted. You may purchase a support contract at any time – even if you already have one – to add additional incidents.
| Basic | Standard | Enterprise | |
|---|---|---|---|
| Price | $2,500 | $8,000 | $27,000 |
| Valid Through | 3 months | 6 months | 1 year |
| Bug Triage | |||
| How-To Questions | |||
| No. of Incidents | 3 | 10 | 35 |
| Support Type | |||
| Response Time | 3 business days | 1 business day | 4 business hours |
| Select | Select | Select |
Unused incidents expire with the package and do not rollover even if you renew your support agreement.
For additional information please consult the FAQ.