A support incident is a question or bug report relating to software published by Railgun Labs. What constitutes the resolution of a support incident is at the discretion of Railgun.

Railgun will provide you an email address to communicate your support incidents.

Bug reports must include a detailed description of the bug as well as a minimal program in source code format that reproduces the bug.

Railgun makes a best effort to resolve all bug reports, however, there are no guarantee they will be resolved. Bugs that cannot be resolved will not count as a support incident.

Railgun requires all payments up-front and in-full for software licensing and support packages. Payment due dates for contract work is negotiable.

Railgun uses Stripe to send invoices and collect payments. Most payment methods accepted by Stripe are accepted by Railgun.